DIPLOMA IN TRAVEL MANAGEMENT AND AIRPORT HANDLING
Duration: 6 Months
- Introduction to Airport & Airline Ground Operations
- Computer Reservations and Departure Control Systems Function
- Check-In Procedures for Passengers and their Baggage
- Conditions of Carriage, Boarding Procedures
- Dangerous Goods Regulations
- Managing Passenger Interactions
- Aviation Security Requirements for Passengers and Baggage
- Enhanced Passenger Facilitation
- Future of the Industry
- Travel Geography
- Airline Ticketing
- Tour Packages
- Visa
- Passport
- Hotel Booking
- GDS – Galileo & Amadeus
- International & Domestic Destination
- MICE
- Language Skills
- Listening
- Telephone Skills
- Public Speaking
- Presentation
- Body Language
- Selling Skills
- Negotiation
- Motivation
- Organizational Skills
- Business etiquettes and ethics
- Patience
- Product Knowledge
- Diversity awareness
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