MEETING, CONFERENCE AND EVENT PLANNER
Duration: 2 Months
- The scope of Tourism and Hospitality Industry.
- The roles and responsibilities of a Meeting, Conference and Event Planner and its sub-sectors.
- The scope of work for a Meeting, Conference and Event Planner.
- The job role and job opportunity for a Meeting, Conference and Event Planner in the Tourism and Hospitality Industry.
- The basic terminology used in the Tour Packaging.
- The procedure of client analysis and scope of work related to the meeting, event or conference.
- Employ suitable practices to calculate the costs of the venue and related services.
- Perform the tasks of cost estimation for the event, meeting or conference.
- Apply appropriate procedures to handle client queries and negotiate on the terms and services.
- The procedure of receiving client approval.
- The standard operating procedures and types of events (e.g. weddings, birthday parties, fashion shows etc.).
- Types of tools and equipment, facilities required for various services for the event, meetings and conferences.
- Marketing strategies and their implementation procedures for an event, meeting or conference.
- Prepare the duty roster and work schedule for the staff.
- Types of problems that may occur during an event and procedure to identify and solve them.
- Monitoring methods for events, meetings, and conferences.
- The importance of ensuring proper food preparation and undertaking any special requirements regarding the food preparation and service (e.g. vegetarian food, allergy problems).
- The importance of complying with relevant legislation and organizational standards while organizing the event, conference or meeting and all associated activities.
- The post-even activities to be performed by a Meeting, Event, and Conference Planner.
- Appropriate practices to collect and analyse the feedback from the client.
- Types of records that should be maintained for events.
- The importance of professionalism, etiquette and ethical behavior at the workplace.
- Importance of maintaining hygiene and wearing designated uniform.
- The procedure and policy of handling complaints and feedback constructively.
- Gender and age-specific requirements of the guests.
- The specific needs of People with Disabilities.
- The standard policy to prevent Sexual harassment at workplace.
- The significance of ensuring organizational confidentiality and guest privacy in the hospitality industry.
- The activities to protect the privacy of guest information.
- Importance of personal and workplace hygiene.
- Procedure to maintain personal hygiene.
- The compliance norms to ensure cleanliness and sanitization of the workplace and related equipment.
- Standard safety procedures to be followed while handling tools, material, and equipment.
- The purpose and usage of various Personal Protective Equipment (PPE)required at the workplace.
- To meet event, meeting and conference stakeholders to understand the event’s purpose and goals.
- To obtain information about the attendee profile to choose the types meals and snacks etc.
- To identify the operational and resource requirements for the event, meeting or conference.
- To liaise with the vendors to get bids and determine the best fits for the budget and goals.
- To provide the accurate information regarding capacity, availability, access restrictions, benefits and advantages of the venue.
- To calculate the costs of the venue and the services.
- To calculate and compare costs of services from different vendors to maximize cost effectiveness.
- To prepare a duty roster and schedule to allocate the job responsibilities to the staff.
- To coordinate event logistics, services, technology and equipment needed to run the event, food, drinks, transportation, etc.
- To organize sponsorships and advertisements, and marketing collaterals required for the event, conference or meeting.
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