INTERNATIONAL DIPLOMA
IATA FOUNDATION IN TRAVEL & TOURISM MANAGEMENT
Duration: 4 Months
- The Role of the Travel Industry Professional in the Travel and Tourism Business
- Business Activities that Generate Income
- The 5 A’s Essential to Successful Destination
- Business Requirements and Commercial Skills
- Types of Employment in the Travel and Tourism Industry
- Characteristics, Attributes, and Skills
- Major International Travel and Tourism Organization
- Regional and National Travel and Tourism Organizations
- Responsible Travel and Tourism
- Marketing and Selling Travel with Geography
- Understanding and Reading Maps
- Three-Letter City Codes
- Planning Travel Itineraries
- World Time Zones and Elapsed Travel Times
- Local Currencies Around the World
- Modes of Transport Around the World
- Travel Documents
- Health & Preventative Measures
- Taxes, Custom, and Currencies
- Travel Insurance
- Timatic Solutions
- The Airport
- Airline Products and Services Important to Passengers
- Ancillaries
- Baggage Allowance
- Interpreting Flight Timetables
- Industry Codes, Terminology, and Definitions
- International Air Transportation Regulations
- Why Take the Train?
- Rail Products Around the World
- Finding Train Times Online
- On Board the Train
- More about Timetables
- Fares and Tickets
- The Car Rental Industry
- The Car Rental Procedures
- Hints for Your Clients En Route
- Camper Van Rentals
- Know Your Customers
- Hotel Accommodations
- The Language of Accommodation
- Sources of Hotel Information
- Hotel Room Rates
- Hotel Reservations and Payments
- Hotel Reservation Terms and Conditions
- Hotel Guest Loyalty Programs
- History and Types of Maritime Services
- Cruising: A Growth Industry
- Cruises
- Structure of the Cruise Industry
- Cruise Product Features
- Cruise Product Benefits
- Selling a Cruise
- Types of Tours and Tour Components
- Tour Brochures and Price Quotations
- Reservation and Accounting Procedures
- Tour Booking Conditions and Liability
- Customer Service in the Travel Industry
- Communication with Customers
- Customer Service and Technology
- Winning Customer Loyalty
- Handling Difficult Customer Service Situations
- Coping with Work Stress
- The Passenger Air Tariff Training Extract
- Introduction to Essential Terms
- IATA Geography and Global Indicators
- Pricing Units
- Fare Selection
- Currency Rules
- Specified Routing
- OW Through Fare Construction
- Round and Circle Trip Fare Construction
- Single Segment Q Surcharge
- Taxes, Fees and Charges
- The Ticket
- Credit Cards
- Children and Infant Fares
- Special Fares
- Electronic Miscellaneous Documents
- Consolidator and Net Fares
- Billing and Settlement Plan (BSP)
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